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Frequently Asked Questions

Why can’t I login to the website?

Check your caps lock key. Is your personal login the correct case? Make sure you are running a current version of Firefox or Internet Explorer. Make sure your computer’s firewall or antivirus is set to allow you to access the site.

How do I get a client login?

Contact a member of our Client Service team to receive a personal login and password.

What if a consumer wants to pay me directly?

Never refuse a payment. Take the payment and contact us immediately to let us know about it. Payments can be reported by fax, phone or through your secure login on our website.