“Adhering to the highest standards of compliance, integrity, and professional ethics…”
Data Security
Cash-Pro, Inc. understands the importance of safeguarding data, especially when dealing with financial and healthcare accounts, and we build our security program around a framework of 27 control objectives including:
- Physical safeguards
- Cameras and remote alarm monitoring
- Encryption of databases
- Encrypted offsite backup
- Firewall management
- Vendor management
- Business continuity planning / disaster recovery
- Database administration
Compliance
Cash-Pro, Inc. is dedicated to being compliant with all the various regulations that pertain to our industry including: HIPAA, FDCPA, FCRA, GLBA UDAPP, FACT act and others. This objective is supported through the training, testing and certification of our employees. Other compliance support areas include:
- American Collector Association training and certification
- Six month mandatory collector certification for all employees
- 100% certification rate – the industry average is 27%
- Recertification tied to compensation
- Ongoing training for all collectors
- Daily compliance question program
- Call monitoring and review by Quality Assurance Manager
Employee Compliance also supported by:
- Nationwide background screens and credit checks
- Employee confidentiality agreements
- Security incident awareness and logging
- Ongoing training and testing
