Check your caps lock key. Is your personal login the correct case? Make sure you are running a current version of Firefox or Internet Explorer. Make sure your computer's firewall or antivirus is set to allow you to access the site."How do I get a client login?
Contact a member of our Client Service team to receive a personal login and password.What if a consumer wants to pay me directly?
Never refuse a payment. Take the payment and contact us immediately to let us know about it. Payments can be reported by fax, phone or through your secure login on our website."